Refund policy

Refund Policy

We want you to love your Roamies. If something isn't right, we're here to help. 

Returns We accept returns on unworn, unwashed items in original condition within 30 days of delivery. Due to the intimate nature of our products, we cannot accept returns on items that have been worn without underwear liners, or that show any signs of use.

To initiate a return, email us at hello@roamies.store with your order number and reason for return. We'll send you instructions from there.

Exchanges We're happy to exchange items for a different size within 30 days of delivery, subject to availability. Items must be in original, unworn condition with tags attached.

Refunds Once your return is received and inspected, we'll notify you via email. If approved, your refund will be processed to your original payment method within 5–10 business days. Original shipping costs are non-refundable.

Damaged or Incorrect Items If you received a damaged or incorrect item, please contact us at hello@roamies.store within 7 days of delivery. Include your order number and a photo and we'll sort it out right away.

Sale Items Sale items are final sale and not eligible for return or exchange.

Questions? Reach out to us at hello@roamies.store.