Refund policy

30-Day Fit & Feel Guarantee

We want every pair of Roamies to earn its spot in your carry-on. Wear them, snap them, take them through airport security — if within 30 days of delivery they're not the most comfortable travel underwear you own, email us at hello@roamies.store and we'll refund you or send a replacement. Because of the intimate nature of our products, you don't need to send worn items back.

Returns

We also accept returns on unworn, unwashed items in original condition within 30 days of delivery. Due to the intimate nature of our products, we cannot accept physical returns on items that have been worn without underwear liners, or that show any signs of use — see our Fit & Feel Guarantee above for that scenario instead.

To initiate a return, email us at hello@roamies.store with your order number and reason for return. We'll send you instructions from there.

Exchanges We're happy to exchange items for a different size within 30 days of delivery, subject to availability. Items must be in original, unworn condition with tags attached.

Refunds Once your return or guarantee claim is approved, your refund will be processed to your original payment method within 5–10 business days. Original shipping costs are non-refundable.

Damaged or Incorrect Items If you received a damaged or incorrect item, please contact us at hello@roamies.store within 7 days of delivery. Include your order number and a photo and we'll sort it out right away.

Sale Items Sale items are final sale and not eligible for return or exchange.

Questions? Reach out to us at hello@roamies.store.